Frequently Asked Questions
Will my colors be washed separately from my whites?
Yes, you will need to specify so when placing your order. There will be an extra $4.00 or $8.00 charge for orders that have less than 60 pounds of laundry. Orders that have more than 60 pounds of laundry will not incur the additional fee.
What is the turn around time?
Generally speaking 48 hours. We can do "same day" or "next day" service, however the fees will change accordingly.
What types of chemicals do you use?
We encourage our clients to specify which chemicals to use; or not to use when washing and drying garments. We also encourage our clients to specify how garments should be folded and bagged. We will do our very best to accommodate your specific needs.
Do you mix laundry with other customers?
We do not mix your laundry with other client’s laundry; or vise versa. We do not count the number of garments turned in. We do not count the number of garments that are returned to you. Unless an itemized list is accompanied with your laundry at the time of pick up, our count must be accepted.
How do you ensure my belongings won't get lost?
We perform a visual and physical inspection of every washer and dryer before and after each use. This inspection ensures that garments turned in for laundering are returned to you.
Do you hang dry, dry clean, perform alteration or garment repairs?
Our Laundry Service is wash, dry and fold. We do not hang dry, offer dry cleaning, alteration or garment repair services.
What types of payment do you accept?
We accept VISA and MasterCard.
When you do you charge my credit card?
Your credit card will be charged the day or your service once the service is complete. We always charge after the job is done. This is to ensure we charge you the least amount as possible. We do not want to charge you for excess wetness due to laundry coming that is wet (e.g., beach towels).
Do I need to be home for pick up or drop off?
Residential clients, if you will not be home during the pick-up and drop off, please provide us with a location on your property to pick up laundry and return laundry - that is SAFE and will be protected from any possible rain.
We exercise the utmost care in processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual garment.
Nevertheless, we cannot assume responsibility for inherent weaknesses of and or defects in materials that are not readily apparent prior to processing. This applies particularly, but not limited or exclusive, to suede, leather, silk, satin, double-face fabrics, vinyl, polyurethanes, nylon, plastic, rubber, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts and sequins. We cannot guarantee against color loss, color damage or color bleeding; or against shrinkage; or against shape alteration; or damage to weak and tender fabrics due to machine use or consumer products.